Dr. Numb Frequently Asked Questions
We have listed
our most frequently asked questions for you to get a quicker response. Please
feel free to Contact Us if you
cannot find the answer to your questions.
What is Dr. Numb’s Satisfaction Guarantee?
Dr.Numb™ offers 100% Money Back Guarantee if you are not 100%
happy with your results. Simply return unopened tubes within 30 days after your
purchase for a full merchandise refund (Less Shipping &Handling). With our
no risk guarantee, you are rest assured that we can proudly say we are the
leader in the numbing anesthetic cream industry.
If you need to return the tubes, ship via any carrier to:
ShinSachi Media Inc.
807 Airport Access Rd. Unit D
Traverse City, Michigan 49686
Please allow up to 15 business days from our receipt of your
package for processing. Your refund or credit will be the confirmation of
What Credit Cards do you accept?
At this time we
only accept VISA, MASTER CARD and AMEX. Using a credit card is by far the most
efficient way for you to order from us and it allows us to process and have
your order shipped out in the shortest time possible.
Do you offer
any other payment options besides credit card?
Sorry, at this
time we only accept credit cards and bank wire transfer. You can either pay
directly on our secure payment gateway or contact the Billing Department to get
the bank details.
Do you allow
Cash on Delivery (COD) orders?
No, we have to
have a confirmed payment at the time of your order.
When will my
credit card be billed?
Your card will
be billed by our billing department the moment you place your order on our
Can I use Coupons?
Coupons are not redeemable for cash, may not be applied to previous orders and
cannot be combined with any other promotion, offer or coupon.
Is it 100%
safe to pay with credit card on your site?
The security of
your billing information is paramount to us! All Credit Card Transactions are
completed on a 256 Bit SSL Encrypted Secure Server. As we transmit the
information to the Bank's Secure SSL Server, they require a 128-bit transaction
and will not process a transaction without one. Even though 40 or 56 Bit
transactions are very secure, our Bank's insistence on 256 Bit SSL means that
there is never any chance of your information ever being intercepted or
decoded. Again, your security is of paramount importance for us.
How do I know my online order was successful?
After you place
your order, an e-mail confirmation will be sent to acknowledge receipt of your
What shipping methods do you use, how long does it take
and how much do you charge for shipping?
Canada and US Regular
Canada and US
3 – 5 business
Canada and US
Guaranteed overnight shipping to most locations. Find out
how soon it will be delivered if it's Next Day, Second Day, or Second
Delivery Day. CALL 1-877-786-2001 before placing an order. (Cutoff time is
1PM EST in United States and 12 PM PST in Canada, available from Mon-Fri
7- 10 business days
5 – 6 business days (if without Customs delay)
days do not include weekends and holidays.
orders will arrive within 7-10 business days. Delivery time will vary depending
on your location.
· For purchases of 3 tubes or more, this shipping
option will be FREE. This promo is available to all countries.
· Canadian orders are shipped from Vancouver/Toronto, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.
· European orders are shipped via Royal Mail or Parcelforce.
· US and Worldwide orders are shipped via United
States Postal Service.
· Other carriers such as Fedex or UPS are available upon request. Additional charges may apply.
Overnight shipping – Additional Charge
Orders must be
received by 12:00 PM PST in Canada and 1:00 PM EST in United States for Express
· Find out how soon it will be delivered if it's
Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before
placing an order. Available from Monday to Friday only
· Not available to FPO/APO or P.O. Boxes
· NOTE: Phone number is
required for Overnight delivery. Please note that if part of your order is on
back order, the items in stock will ship via Overnight delivery. The remaining
items on back order will ship via Standard delivery.
Will my order be shipped out the same day I order?
We do our best
to ship all in-stock orders placed by 1 PM EST Mon on the same day we receive
them. All orders received after 1 PM EST will ship the following day.
Do you deliver
to countries outside Canada and United States?
ship to most countries in the world except for a few blacklisted ones known for
scams. To find out if your country is on our blacklist, please contact us as
soon as possible!
Where is my order shipped from?
are shipped from Vancouver, European orders are shipped from London, US and
worldwide orders are shipped from Michigan / Illinois / California.
How will my order be packaged and do you offer discreet
All orders are
discreetly packaged with no mention of the content written or shown anywhere on
Dr. Numb™ offers 100% Money Back Guarantee if you are not 100% happy with your results, simply return unopened tubes within 30 days after your purchase for a full refund (Less Shipping &Handling). With our no risk guarantee you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry, specifically made for Tattoo and body piercing.
Disclosure and Privacy
enough information to process your order. Any information you submit to us will
be kept completely confidential and it will never be shared with or sold to
my email or telephone number be given out to anyone else?
Absolutely not! Your email, telephone number and other
personal information will never be given to anyone else. It is kept in our
database for future reference when you make another order. You will only be
contacted when we need to verify your order or if there is a problem with the
How can I contact Dr. Numb?
you should have any questions or need assistance, please contact our Customer
Call our toll-free
number 1-877-786-2001 and dial Extension 1 for Sales, Extension
2 for Shipping and Billing and Extension 3 for Distributions. The
Sales Department is open 24/7. The Shipping, Billing and Distributions
Departments are open from Monday to Friday 9:00 AM – 6:00 PM Pacific time.
Direct your concerns to the following emails:
Support and Management: firstname.lastname@example.org
Site problem: email@example.com
All email messages receive responses within 24
Our Live Chat
Specialists are available from Monday to Friday 9:00 AM – 6:00 PM Pacific