• 13% Lidocaine and Prilocaine
  • Non-Oily - Water Based Topical Numbing Cream
  • 99% Recurring Clients worldwide
  • Numbs Your Skin Fast and Lasts 4 Hours!
  • Uses: Needle Pain, Tattooing, Body Piercing, Waxing, etc...
  • NEW PROMO: Free Shipping Option and Discount Coupons!

 

Dr.Numb™ FAQ
Please feel free to Contact Us if you cannot find the answer to your questions.
 
 
Shipping FAQ
 
What shipping methods do you use and how long does it take?
How much do you charge for shipping?
Will my order be shipped out the same day I order?
Do you ship to P.O. Boxes?
Do you deliver to countries outside the United States?
Do you offer overnight shipping?
How will my order be packaged and do you offer discreet packaging?

 
Auto Ship Program FAQ
 
How do I sign up for the Auto Ship Program?
What is the Auto Ship Program?
What are the advantages of ordering on AutoShip?
Can I add products each month and still get the AutoShip price?
Can I cancel my AutoShip?
How do I pay for the AutoShip Program?

 
Payment FAQ
 
What Credit Cards do you accept?
Do you offer any other payment options besides credit card?
Do you allow Cash on Delivery(COD) orders ?
When will my credit card be billed ?
Is it 100% safe to pay with credit card on your site?

 
Disclosure and Privacy FAQ
 
What is your privacy policy?
Will my email or telephone number be given out to anyone else?

 
Shipping FAQ
What shipping methods do you use and how long does it take?
 

We have the Regular Airmail option for Worldwide orders (including US and Canada) which costs USD $8.95 and is FREE for orders of 3 tubes or more. It takes 7-10 business days.

For US orders we also have an option for US express shipping (USD $19.95) and takes 3-5 business days

For Canada orders we also have an option for Canada express shipping (USD $14.25) and takes 2-3 business days

For Worldwide orders (except US and Canada) we also have an option for Worldwide express shipping (USD $60.00) and takes 5-7 business days

Guaranteed overnight shipping to most locations. Find out how soon it will be delivered if it's Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before placing an order. (Cutoff time is 1PM PST, available from Mon-Fri only) - $39.50
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How much do you charge for shipping?
  Shipping costs are as follows and are depending on where we have to ship and have no bearing on how many bottles you order.
SHIPPING TYPE ARRIVAL TIME PRICE
     

Regular Airmail

World Wide Express shipping

7 - 10 business days

5 - 7 business days

$8.95

$60.00
US express shipping
 3 - 5 business days $19.95
Canada express shipping
 2 - 3 business days
 $14.25

 *Business days do not include weekends and holidays.
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Will my order be shipped out the same day I order?
 

We ship out all orders we receive before 1 PM EST Monday to Friday that day. All order received after 1 PM EST will be shipped out the next day.
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Do you ship to P.O. Boxes?
 

No, we do not allow shipment to PO boxes, as we require a signature for all shipments; this policy is in place to ensure the correct person receives their package safely. 

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Do you deliver to countries outside the United States?
 

Absolutely! We ship to most countries in the world except for a few blacklisted ones known for scams. To find out if your country is on our blacklist, please contact us as soon as possible!
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Do you offer overnight shipping?
 

yes.  Please contact us for for information..
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How will my order be packaged and do you offer discreet packaging?
 

All orders are discreetly packaged with no mention of the content written or shown anywhere on the package.
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Payment FAQ
What Credit Cards do you accept?
  At this time we only accept VISA and MASTER CARDS. Using a credit card is by far the most efficient way for you to order from us and it allows us to process and have your order shipped out in the shortest time possible.
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Do you offer any other payment options besides credit card?
  Sorry, at this time we only accept VISA and WesterUnion. You can either pay directly on our secure payment gateway, or send your billing information by fax.
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Do you allow Cash on Delivery(COD) orders ?
  No, we have to have a confirmed payment at the time of your order.
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When will my credit card be billed ?
  Your card will be billed by our billing department the moment you place your order on our website.
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Is it 100% safe to pay with credit card on your site?
 

The security of your billing information is paramount to us! All Credit Card Transactions are completed on a 128 Bit SSL Encrypted Secure Server.  As we transmit the information to the Bank's Secure SSL Server, they require a 128-bit transaction and will not process a transaction without one.  Even though 40 or 56 Bit transactions are very secure, our Bank's insistence on 128 Bit SSL means that there is never any chance of your information ever being intercepted or decoded.  Again, your security is of paramount importance for us!
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Disclosure and Privacy FAQ
What is your privacy policy?
  We adhere to a very strict privacy policy collecting only enough information to process your order. Any information you submit to us will be kept completely confidential and it will never be shared with or sold to outside parties.
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Will my email or telephone number be given out to anyone else?
 

Absolutely not! Your email, telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order or if there is a problem with the order.
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